1. Introduction
Welcome to Zaftenni, a premier US dress rental company dedicated to providing you with a seamless rental experience. By using our services, you agree to comply with these terms and conditions. We encourage you to read them cautiously, as they outline your rights, responsibilities, and the policies that guide our services.
2. Eligibility for Service
Services of Zaftenni are provided only to the residents of the United States. In using our services, you agree that you are at least eighteen years of age or have the consent of a parent and that you will comply with all applicable laws and regulations.
3. Payment Policy
We only accept cash on delivery. By availing of COD, you agree that the actual amount will be paid when your order is delivered. In case you did not pay for your order when delivered, your order may be canceled or your future rentals may be restricted.
4. Condition and Maintenance Process of Rented Items
All rented items are provided in excellent condition and must be returned in the same state. While significant damage, severe loss, or permanent stains will incur additional charges. Customers are expected to handle the items with proper maintenance to prevent any damage.
5. Data Protection and Privacy
Zaftenni respects your personal data and complies with applicable laws and regulations. We collect only the minimum information needed to process orders and enhance your customer experience. Your personal information will not be shared with third parties unless required by law or to protect our rights.
6. No Third-Party Data Sharing
We are concerned about your privacy. Zaftenni ensures you that your personal data will never be delivered, sold, or distributed to third parties for marketing or any other purposes. Your data will only be used in the context of our services and aimed at fulfilling the appropriate legislation requirements.
7. User Obligations
You will ensure the provision of correct information at the time of your order. Zaftenni has the right to cancel orders and decline services if there is any misinformation or fraudulent information. The rental items are handled with proper maintenance and returned in good condition to be available for others.
8. Liability Limitation
While Zaftenni provides much quality service, we do not assume liability for any delays, damages, or problems that may arise from causes that are beyond our control, including weather conditions, third-party courier services, etc. Any claim arising from the rental service shall be limited up to the amount of the rental fee paid.
9. Return Policy
All the items rented must be returned in the condition that they were rented. All customers should return items using pre-provided packages and not return them late or damage them as the items come with late return fees and damage penalties.
10. Loss or Damage
If the rented item is lost, stolen, or severely damaged during your rental, you shall be held liable for the full retail value of the dress. Zaftenni will determine damages and notify you of any additional charges necessary to cover replacement or repairs.
11. Prohibited Activities
Customers are prohibited from reselling, leasing, or distributing rented dresses, or using our products and services for any unauthorized purposes. Any violation of this policy may result in permanent account suspension and potential legal action.
12. Force Majeure
Zaftenni shall not be held liable for failing to fulfil its obligations due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, strikes, or disruptions in transportation services.
13. Amendments to Terms
Zaftenni has the privilege to change and update these terms anytime. We will administer such changes to all our users via our website or any other medium we find appropriate.
14. Choice of Law
All disputes related to this policy, including but not limited to Terms, shall be governed and construed in accordance with the laws of the United States and shall be mediated or arbitrated.
15. Contact Us
For further clarity, comments, or requests regarding these terms, please contact our customer service department at [email protected].